Return & Refund Policy

At Kiln Kingdom, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with our return and refund policy outlined below.

1. Returns

If you would like to return a product, you must initiate the return process within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging, with all tags and labels intact.

Non-returnable items: Certain items are not eligible for return, including:

  • Gift cards.
  • Digital products (such as downloadable software or e-books).
  • Items marked as “Final Sale.”

2. Return Process

To initiate a return, please contact our customer service team at [insert email] with your order number and reason for the return. Once your return request is approved, we will provide you with the return shipping instructions.

Please note that you are responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. Return shipping costs are non-refundable.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds: In certain situations, only partial refunds may be granted:

  • Items that are returned with visible signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as it may take additional time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [insert email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert email] with details of the issue, and we will provide instructions for the exchange.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [insert email]. We can cancel your order if it has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to go through the return process.

7. Shipping Errors or Damaged Items

If you receive an incorrect or damaged item, please contact us immediately at [insert email] with your order number and a description of the issue. We will provide instructions for returning the item at no cost to you, and either issue a refund or send a replacement.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: